Shipping Policy

Dispatch

Orders are dispatched within 24–48 hours from the day your payment clears in our account, depending on order size, for customers in the United States and abroad.

• Bank transfers: dispatch is counted from the day the funds arrive in our account, usually 1–5 business days after you send them.
• Cryptocurrency: dispatch is counted from the moment the payment confirms, usually within an hour, any day of the week.

Where orders ship from

The export port depends on the facility that packs your order: the Port of Gulfport for our Mississippi site, the Port of Portland for our Oregon site, and for our Tennessee site, by truck to the Port of Mobile (Alabama), the Port of New Orleans (Louisiana) or the Port of Savannah (Georgia). Within North America, orders travel by truck. Your quotation confirms the route.

Shipping terms

We ship on FCA, FAS, FOB, CFR, CPT or DAP terms under Incoterms® 2020. The rule and named place on your invoice set out who arranges each part of the journey and where risk passes to you. Under all six terms, import clearance, duties and taxes at destination, and cargo insurance, are arranged by the buyer, unless your quotation lists cargo insurance as an included charge. See Export & Logistics for a full explanation.

Typical transit times

Transit times after dispatch are estimates and vary with the carrier, sailing schedule and route:

• Within the contiguous United States: 1–5 business days by truck
• Canada and Mexico: 3–10 days by truck
• Canada and Mexico: 3–10 days
• Caribbean and Central America: 5–14 days by sea
• UK and Northern Europe: 12–20 days by sea
• West Africa: 28–42 days by sea
• Middle East and the Gulf: 25–45 days by sea
• East Asia: 14–25 days by sea

Sea times are port to port. Allow about 1–3 weeks more for export documents, transshipment, customs clearance and inland delivery. Full details are on our Contact page.

Shipping documents and tracking

Every order is shipped with a commercial invoice, packing list and Certificate of Analysis, plus the transport document for your shipment, such as a bill of lading. For sea shipments, we send you the container and bill of lading numbers so you can track the vessel; for truck deliveries, the carrier’s reference.

Receiving your order

• Check the number of packs and their condition on arrival, and note any damage, leakage or shortage on the delivery receipt before signing.
• For flexitanks, have a storage tank, pump, hoses and, for palm, palm kernel or coconut oil, a steam or hot-water supply for the heating pad ready, and discharge promptly.
• Charges arising at destination, such as demurrage, detention or storage, are the buyer’s responsibility.

Reporting a problem

Report visible damage, leakage or shortage in writing, with photographs, within 7 days of delivery, and quality concerns within 30 days of delivery, quoting the lot code. Our Terms of Sale explain how claims are handled. Email sales@wholesalecookingoil.com or use our Contact page.

Restrictions

Mustard oil is supplied for export only and is not delivered within the United States. We do not ship to destinations or parties subject to US sanctions or export restrictions.